A Computational Approach Towards Eliciting Needs - Driven Bundles of Healthcare Services
نویسندگان
چکیده
We propose a method, e3-service, to reason about satisfying customer needs (problems stated by the consumer) by means of a bundle of multi-supplier service bundles (solutions from specific suppliers). The e3-service method represents customer needs, desired consequences by the customer, and the services that realize those consequences in a multi-perspective service catalogue. This catalogue is used by a reasoner, which elicits customer needs and desired consequences, and matches these consequences with services offered by suppliers. The e3-service method has been implemented in software to demonstrate its feasibility. In this paper, we show how e3-service reasons about finding services for a consumer need using a case from the healthcare industry.
منابع مشابه
Why and How Is Compassion Necessary to Provide Good Healthcare? Comments From an Academic Physician; Comment on “Why and How Is Compassion Necessary to Provide Good Quality Healthcare?”
This is a short commentary to the editorial issued by Marianna Fotaki, entitled: “Why and how is compassion necessary to provide good quality healthcare.” It introduces the necessity of a more cognitive approach to explore further the determinants of behavior towards compassionate care. It raises questions about the importance of training towards a more patient-care and values driven healthcare...
متن کاملContracting Out Non-State Providers to Provide Primary Healthcare Services in Tanzania: Perceptions of Stakeholders
Background In the attempt to move towards universal health coverage (UHC), many low- and middle-income countries (LMICs) are actively seeking to contract-out non-state providers (NSPs) to deliver health services to a specified population. Research on contracting-out has focused more on the impact of contracting-out than on the actual processes underlying the intervention and contextual factors ...
متن کاملe3service - A structured methodology for generating needs-driven IT-service bundles in a networked enterprise
IT-services should not only be considered from a technical perspective, but should also be seen as commercial services that satisfy a consumer need. Examples include well-known services such as Internet access or an email box. Typically, to satisfy a complex consumer need, a bundle of elementary services is required. In such a bundle, each elementary service can be offered by a different suppli...
متن کاملAn Ontological Approach for Eliciting and Understanding Needs in e-Services
The lack of a good understanding of customer needs within eservice initiatives caused severe financial losses in the Norwegian energy sector, resulting in the failure of e-service initiatives offering packages of independent services. One of the causes was a poor elicitation and understanding of the e-services at hand. In this paper, we propose an ontologically founded approach (1) to describe ...
متن کاملA New Synthesis
We are on the eve of a revolution in health policy that will forever change our way of thinking about health and healthcare. A few years from now, our vision of the organization and the administration of healthcare services will be transformed. This is not a revolution born out of crisis, albeit the financial pressure on public and private funders of healthcare is clearly at play. It has not ...
متن کامل